Direct Billing

TWL offers a direct billing service. Insurance policies vary so we require that you contact your Insurance Company to fully understand the type of coverage you have.

Questions you should ask:

Does my policy allow for direct billing by the provider?
Do I require a prescription for massage therapy?
When does my year start for coverage?
How much coverage do I have for Massage Therapy and does this amount also include other health care practitioners such as chiropractors or naturopathic doctors?

We only bill to the primary insurance company, so subsequent or secondary policies will be your responsibility.

TWL is authorized to direct bill with the following insurance companies:

Manulife Financial:
Requires: Manulife Group Benefits Assignment of Paramedical Practitioners Form

Great-West Life:
Requires: Great West Life Health Care Expenses Statement Form and
Touch Works London Assignment of Benefits Form

Greenshields Canada:
Requires: Touch Works London Assignment of Benefits Form

Cooperators:
Requires: Co-operators Extended Health Claim Form

Blue Cross:
These forms will be provided by TWL

*You are required to sign a TWL Assignment of Benefits Form. Please note that should your Insurance company reject the claim for any reason other than an error on the part of Touch Works London, you will be responsible for the outstanding amount.